At SYNK, every garment is produced in small batches with careful attention to craftsmanship and quality. To avoid unnecessary waste and overproduction, we follow a limited cancellation and refund policy.
Order Cancellation:
Orders may be cancelled within 48 hours of placing the order.
As we begin processing and preparing orders shortly after they are placed, cancellation requests received after 48 hours cannot be accepted.
Processing Time:
All orders are processed within 4–5 working days before dispatch. During collection launches, festive periods, or unforeseen circumstances, processing times may vary slightly.
Exchanges
We offer exchanges in the event of a sizing issue.
Exchange requests must be raised within 48 hours of receiving the order. The product must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
Exchanges are subject to stock availability. If the requested size is unavailable, our team will assist with an alternative solution.
Refunds
As a small-batch conscious brand, we do not offer refunds for change of mind, incorrect size selection, or personal preference.
Refunds will only be considered in exceptional circumstances, including:
- Receipt of a damaged product
- Receipt of an incorrect product
- Manufacturing defects verified by our team
To request a refund, please contact us within 48 hours of delivery with clear photographs and order details.
Once approved, refunds will be processed to the original payment method within 7–10 working days.
Contact Us
For any exchange, refund, or order-related queries, please contact us at:
synkbysnehaarora@gmail.com